Dave Chesters - M.D.

Experience:

• Sixteen years in the retail trade.
• Sixteen years in Training and Development concerned with the design, development, delivery and evaluation of Staff/Management Development programmes.
• Principal Training Officer International Computers Limited.
• Management Development Manager L. E. Training.
• M.D. Track Training Services (UK) Ltd.
• Specialisms include Leadership, Team Building, Change Management and Interpersonal Skills.

Qualifications:

• Post-Graduate Diploma in Human Resource Management.
• Chartered Member of the Institute of Personnel and Development.
• Member of the Institute of Leadership and Development.
• NVQ Advisor.
• Investors In People Advisor.
• Certificate in Adult Education and Learning.

Stuart Graham - Associate Director, Customer Services 

Experience:

·             18 years experience working and consulting in the cultural, leisure & hospitality sectors

·             16 years as a consultant and training consultant

·              Personnel Officer at the 1986 National Garden Festival

·              Specialises in Customer Service Development Programmes for major organisations such as: -

o       The Royal Albert Hall

o       Wembley Stadium

o       The Sports Council’s National Sports Centres

o       The Science Museum

o       Harewood House

o       Somerset House

o       Tate

o       Sandown Park

·              Designs and delivers interpersonal skills development programmes for professionals and managers

Qualifications:

·              Diploma in Personnel Management

·             Chartered Member of the Chartered Institute Of Personnel & Development

·               B.A. Hons Social Science

Sue Waterall

Experience:

·    17 years’ experience of training design and delivery in both the public and private sector

·    strong commercial and HR background in electronics manufacturing industry

·    early career spent with French Embassy and Swiss consulate

·    wide range of facilitation experience with large groups, action learning sets, focus groups

Specialisms include:

·    Management development programmes

·    Performance management

·    Selection interviewing

·    Assertiveness

Qualifications:

·    BA (Hons) Politics and Languages

·    CIPD Certificate in Training Practice

·    British Psychological Society Levels A & B

·    NLP Practitioner

·    Emotional Intelligence (BarOn Emotional Quotient Inventory)

David Hawbrook

Experience:

• 22 years in the customer focussed retail business.
• 17 years design, development and delivery of Learning and Development programmes to customer service staff.
• Wolverhampton and Dudley Brewery – Group Manpower Development Manager.
• Wolverhampton and Dudley Brewery – Brand Manager/Area Sales Manager.
• Poachers Pockets – Area Sales Manager.
• Crown and Raven Hotels – Operations Manager.
• C and R Hotels – Food and Beverage Development Manager.

Qualifications:

• B.Sc. Hotel and Catering Studies.
• Post Graduate Diploma in Personnel Management.
• Chartered Member C.I.P.D.
• MHCIMA.
• Fellow British Institute of Innkeepers.
• N.L.P. Practitioner.
• Approved for delivery of B.I.I. Awards/Chartered Institute of Environmental Awards/Hospitality Training Foundation Awards.
• British Institute of Innkeepers ‘Trainer of the Year’ 2000.
  

Mark Barrett

Experience:

• Eleven years in the retail sector.
• Thirteen plus years in Human Resources (Personnel & Training and Development) concerned with the full range of personnel and training activities at all levels.
• 4 years in the design and delivery of the CIPD’s Certificate in Personnel Practice qualification (New and Old Standards).
• Senior Personnel Manager – United Norwest Co-operatives Limited.
• Managing Consultant - MB Associates – Human Resource Consultancy.
• Lecturer, Assessor, Internal Verifier – Mid Cheshire Business School.

Qualifications:

• Chartered Fellow of the Chartered Institute of Personnel and Development.
• NVQ Advisor, Assessor, Internal Verifier.
• Certificate in Education.
• Advance Food Hygiene Certificate.

Alan Shaw

Experience:

• 8 years in food manufacturing
• 11 years in sales & marketing of test equipment
• 20 years in management systems consultancy & training
• Provided regular training & consultancy in performance improvement projects for high profile clients including:
  • London Transport
  • GKN
  • Leavesley International
  • Age Concern England
  • LINPAC Materials Handling
  • Transco
  • Premier Foods
  • Dalgety Agriculture
  • J C Bamford
  • Metal Box
• In-depth experience of performance improvement methodologies
• Specialist in performance auditing systems & techniques 

Qualifications:

• Diploma in Achieving Business Excellence
• Accredited Consultant & Trainer for ISO 9001 Quality Management Systems
• Accredited Consultant & Trainer for ISO 14001 Environmental Management Systems
• Lead Auditor for Quality & Environmental Management Systems
• Member of the Institute of Leadership and Management
• Member of the Institute of Quality Assurance
• EFQM Assessor
• Certificate in Professional Selling Skills
• BSc Honours Degree