Dave Chesters - M.D.

Experience:

• Sixteen years in the retail trade.
• Sixteen years in Training and Development concerned with the design, development, delivery and evaluation of Staff/Management Development programmes.
• Principal Training Officer International Computers Limited.
• Management Development Manager L. E. Training.
• M.D. Track Training Services (UK) Ltd.
• Specialisms include Leadership, Team Building and Interpersonal Skills.

Qualifications:

• Post-Graduate Diploma in Human Resource Management.
• Chartered Member of the Institute of Personnel and Development.
• Member of the Institute of Leadership and Development.
• NVQ Advisor.
• Investors In People Advisor.
• Certificate in Adult Education and Learning.

Stuart Graham - Associate Director, Customer Services 

Experience:

·             18 years experience working and consulting in the cultural, leisure & hospitality sectors

·             16 years as a consultant and training consultant

·              Personnel Officer at the 1986 National Garden Festival

·              Specialises in Customer Service Development Programmes for major organisations such as: -

o       The Royal Albert Hall

o       Wembley Stadium

o       The Sports Council’s National Sports Centres

o       The Science Museum

o       Harewood House

o       Somerset House

o       Tate

o       Sandown Park

·              Designs and delivers interpersonal skills development programmes for professionals and managers

Qualifications:

·              Diploma in Personnel Management

·             Chartered Member of the Chartered Institute Of Personnel & Development

·               B.A. Hons Social Science

Michela Deegan

Experience

• 10 years experience in Training and people development and learning design.
• Strong background in Finance and expertise in Business Development and Finance for Non Financial Managers
• Skilled facilitator and accredited trainer in Leadership and Motivation
• Expertise in sales skills development through interactive, experiential learning.
• Coaching individuals to attain high levels of personal effectiveness and corporate objectives
• Skilled in Management Development training, Team Building and all aspects of Supervisory Skills development.
• Worked with a range of companies to develop skills including:
• Standard Life
• Prudential Assurance
• Bradford & Bingley
• Chartered Insurance Institute
• Leeds & Holbeck Building Society

Qualifications

• Associateship Chartered Institute Bankers
• Advanced Financial Planning Certificate
• Financial Planning Certificate
• Adult Teaching Certificate
• Accredited Coach

David Hawbrook

Experience:

• 22 years in the customer focussed retail business.
• 17 years design, development and delivery of Learning and Development programmes to customer service staff.
• Wolverhampton and Dudley Brewery – Group Manpower Development Manager.
• Wolverhampton and Dudley Brewery – Brand Manager/Area Sales Manager.
• Poachers Pockets – Area Sales Manager.
• Crown and Raven Hotels – Operations Manager.
• C and R Hotels – Food and Beverage Development Manager.

Qualifications:

• B.Sc. Hotel and Catering Studies.
• Post Graduate Diploma in Personnel Management.
• Chartered Member C.I.P.D.
• MHCIMA.
• Fellow British Institute of Innkeepers.
• N.L.P. Practitioner.
• Approved for delivery of B.I.I. Awards/Chartered Institute of Environmental Awards/Hospitality Training Foundation Awards.
• British Institute of Innkeepers ‘Trainer of the Year’ 2000.
  

Terry Firth

Experience:

• Extensive experience leading large teams in a manufacturing environment.
• Training Director – Stewart Wrightson.
• Personnel Director – AGB Audits.
• Sundridge Park Management Centre – Client Director.
• Roffey Park Institute – Associate.
• Most recent experience has included a range of Management Development and Consultancy activity for: Dairy Crest, Pfizer, Imperial War Museum, Bedford Housing Association, Co-op Distribution, Sussex, Education Authority, Dartford Borough Council.
• Terry’s specialist areas include: Management and Leadership Development, Team Building, Consultancy, Coaching, Personal Development at the highest levels within organisations. This has included Organisational Development Assignments, Development and Assessment Centres and individual and  team development using Myers Briggs.

Qualifications:

• Chartered F.C.I.P.D.
• Member Institute of Works Management.
• Assoc. Market Research Society.
• B.A. Social Psychology.
• Msc Research Methods.
• P.G.C.E.

Mark Barrett

Experience:

• Eleven years in the retail sector.
• Thirteen plus years in Human Resources (Personnel & Training and Development) concerned with the full range of personnel and training activities at all levels.
• 4 years in the design and delivery of the CIPD’s Certificate in Personnel Practice qualification (New and Old Standards).
• Senior Personnel Manager – United Norwest Co-operatives Limited.
• Managing Consultant - MB Associates – Human Resource Consultancy.
• Lecturer, Assessor, Internal Verifier – Mid Cheshire Business School.

Qualifications:

• Chartered Fellow of the Chartered Institute of Personnel and Development.
• NVQ Advisor, Assessor, Internal Verifier.
• Certificate in Education.
• Advance Food Hygiene Certificate.

Alan Shaw

Experience:

• 8 years in food manufacturing
• 11 years in sales & marketing of test equipment
• 20 years in management systems consultancy & training
• Provided regular training & consultancy in performance improvement projects for high profile clients including:
  • London Transport
  • GKN
  • Leavesley International
  • Age Concern England
  • LINPAC Materials Handling
  • Transco
  • Premier Foods
  • Dalgety Agriculture
  • J C Bamford
  • Metal Box
• In-depth experience of performance improvement methodologies
• Specialist in performance auditing systems & techniques 

Qualifications:

• Diploma in Achieving Business Excellence
• Accredited Consultant & Trainer for ISO 9001 Quality Management Systems
• Accredited Consultant & Trainer for ISO 14001 Environmental Management Systems
• Lead Auditor for Quality & Environmental Management Systems
• Member of the Institute of Leadership and Management
• Member of the Institute of Quality Assurance
• EFQM Assessor
• Certificate in Professional Selling Skills
• BSc Honours Degree