Course Title:   Effective Business Communication

Who Should Attend:

Employees at all levels who need to communicate effectively, to avoid misunderstandings and to help achieve Personal and Business Objectives.

Learning Objectives:

By the end of the workshop delegates will be able to :

• Understand the absolute need for clear communication.
• Agree and practise the key skills required.
• Identify a range of business communication methods and highlight the strengths and weaknesses of each.
• Produce a Personal Improvement Plan.

Contents:

• Tutor and delegate introductions.
• Review of course objectives/Learning Logs.
• Why things go wrong in business?
• The impact on your bottom line.
• What are we trying to achieve?
• The Communication Cycle.
• Barriers to effective communication.
• Different communication methods.
• Effective questioning.
• Active listening.
• Body language.
• Assertiveness.
• Personal communication styles.
• Personal SWOT analysis.
• The importance of positive messages.
• Behaviours and attitudes.
• Action planning.
• Evaluation.

Duration: One day