Course Title: First Line Management Development

Who Should Attend:

Those who are moving from Team Leader/Supervisor to a managerial role for the first time and need to enhance their key skills. Also suitable for those requiring a ‘refresher’ at this level.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Understand and accept their key responsibilities.
• Improve the effectiveness of their team.
• Use a variety of tools and techniques to achieve results.
• Manage others with confidence.

Contents:

• Tutor and delegate introductions.
• Agreement of course objectives/Learning Logs.
• Choosing the ‘right’ style of Leadership.
• Building and maintaining your Team.
• Maintaining Trust and high levels of Motivation.
• Managing Change.
• Communicating Assertively.
• Providing Effective Feedback.
• Managing Performance.
• Developing the Team – Coaching Skills.
• Individual and team based exercises.
• Personal Action Planning.

Duration: Two days