INSTITUTE OF LEADERSHIP AND MANAGEMENT

The I.L.M. is a professional body which supports national objectives by ensuring that the UK is able to develop leaders and managers of the future, with a particular focus on first line and middle levels.

With almost 100 years experience in this field, the I.L.M. has developed a range of responsive and proven management qualifications. It seems clear that in this age of ‘lifelong learning’ qualifications and ongoing personal development are the key to employability, career progression and business success.

Through long standing links with the West Midlands Local Government Organisation, Track Training Services are able to offer the following qualification.

LEVEL 2 INTRODUCTORY CERTIFICATE IN TEAM LEADING

MODULE T3.1 THE ROLE OF THE TEAM LEADER (3.0 hrs)

• What is the role of the Team Leader? 
•  What are the main responsibilities of the Team Leader?   
• Understanding the role of facilitator/coach/co-ordinator.  
• Knowing the limits of your authority.     
• How to establish and maintain Respect and Trust.   
• Leading v Doing.
• Adopting an appropriate Leadership style.    
• Introduction to a range of Leadership styles.    
• Exercises and activities to aid learning.     
• Completion of Personal Development Record.

MODULE T1.2 ORGANISING YOURSELF. (3.0 hrs)

• Organise yourself before someone organises you! 
• What the organisation can do to help.   
• What you can do to help yourself.   
• Introduction to basic Time management techniques. 
• ‘To-Do’ lists and daily Action Planning.   
• The LEADER Method of planning. 
• Prioritisation.
• Setting SMARTER Objectives for self and team. 
• Producing a Personal SWOT analysis.   
• Completion of PDR.

MODULE T2.1   PLANNING AND ORGANISING THE TEAMS WORK. (3.0 hrs)

• Knowing your Customers.    
• Identifying and Understanding Customer requirements.
• Setting targets with your team.    
• Knowing your organisational restrictions.   
• The need for Effective Planning.    
• How to plan.      
• Identifying Team members strengths and weaknesses.  
• Identifying Team Roles.     
• How to give Effective Instructions.   

MODULE T3.3 MOTIVATING THE TEAM.   (3.0 hrs)

• What is Motivation?     
• Introduction to the basic models of Motivation.  
• Vive la Difference!     
• Practical methods to achieve workplace Motivation. 
• Motivation Questionnaire.
• Matching Personal Objectives with Workplace Objectives.
• Giving Positive Feedback to the Team.   
• Exercises to aid learning.
• Completion of PDR.

MODULE T4.1  EFFECTIVE COMMUNICATION. (3.0hrs)

• The Benefits of Effective Communication.  
• The Results of Ineffective Communication.  
• Who do you communicate with?    
• What are your Objectives?    
• The Communication Cycle.    
• Barriers to Effective Communication.   
• Workplace Communication, Strengths and Weaknesses.
• Questioning Skills.     
• Listening Skills.      
• Completion of PDR

MODULE T4.2. BRIEFING THE TEAM. (3.0 hrs)

• What is a Team Brief?     
• What are the Benefits?     
• Core and local briefs.     
• Selecting the contents.     
• The 5 ‘P’ Principle.     
• Presentation Skills.     
• Chairing Skills.      
• How to Conduct a Team Briefing.   
• The need to Confirm Understanding.   
• How to ensure effective Feedback to Management. 
• Completion of PDR.

Who Will Benefit?

Participants should ideally be working in teams, but not necessarily in a leadership role. Those who lead teams or about to be promoted. Those requiring to attend a nationally recognised, certificated programme.

Further details:

• The award consists of six modules and is delivered over a 3.0 day period.
• There is a further 0.5 day in total which covers Induction, Personal Development Records and Knowledge Assessment.
• To find out more regarding delivery, location and costs please contact Track Training Services and a member of the team will be happy to deal with your queries.