Course Title: Management Skills In a Care Environment

Who Should Attend:

This course is particularly relevant to those who manage others in a Care or Nursing Home.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Appreciate the key roles of effective management.
• Achieve objectives through others.
• Manage the performance of staff at all levels.
• Manage themselves and others professionally.

Contents:

• Welcome and Introductions .
• Agreement of Course Objectives.
• The Role of Management and the Core Skills needed.
• Leadership Styles.
• The Need for Effective Communication.
• Problem Solving and Decision Making.
• Managing Yourself:
    - Objectives
    - Time Management
    - Managing Stress
    - Action Planning
    - Reviewing
• Skills Practise using the basic ‘Management Cycle’.
• Ensuring Effective Staff Performance:
    - Managing Performance
    - Objective Setting
    - Motivation and Delegation
    - Empowering
    - Reviews of Performance
• Managing Conflict.
• Managing Quality.
• Maintaining ‘Helicopter Visioning’.
• Action Planning for Improved Workplace Performance.

Duration:  Two days