Course Title: Managing the Performance of Part-time and Volunteer Staff

Who Should Attend:

Supervisors, Managers, Team Leaders who are tasked with ensuring that part-time and volunteer staff make an effective and efficient contribution to the business.

Learning Objectives:

By the end of this programme participants will –

• Understand the nature of part-time and volunteer employment.
• Be able to provide appropriate direction and guidance.
• Be able to set and agree SMARTER Objectives.
• Understand the nature of ‘Assertiveness’.
• Be able to give both positive and negative feedback in a professional and helpful style.
• Have produced a Personal Development Plan.

Contents:

• Tutor and delegate introductions.
• Agreement of Contents and Personal Learning Objectives.
• Learning Logs and Action Plans.
• The difference between full time and part-time/volunteer staff.
• Likely difficulties to be encountered – and the Way Forward.
• The need for Effective Recruitment and Selection.
• The need for Effective Induction.
• “The way we do things around here”.
• Providing Direction and Guidance.
• SMARTER Objectives.
• Managing Assertively.
• Giving Positive and Negative feedback.
• Motivation and Delegation.
• Identifying Development Needs.
• The manager as Coach.
• Action Planning for increased workplace effectiveness.
    
  Duration: One day