Course Title: Problem Solving and Decision Making

Who Should Attend:

Those who need to solve problems creatively and make good quality decisions.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Ensure quality decision making.
• Understand a range of problem solving tools.
• Act confidently in a range of business situations.

Contents:

• Tutor and delegate introductions.
• Course objectives/Learning Logs.
• What is an Effective Decision?
• The Six Point Decision Making process.
• Types of management decision: Quality v Acceptance.
• Problem Solving Tools and Techniques:
• The 6 step model of Effective Problem Solving.
• The key techniques   
  -Lateral Thinking
  -Brainstorming
  -Paired Comparisons
  -Force Field Analysis
  -Cause and Effect Analysis
  -Pareto Analysis
  -Commitment Charting
• Personal Action Planning

Duration: One day