Wincanton Logistics

“We asked Track Training Services on to our site to deliver a ‘Train the Trainer’ course to our on site trainers. We received an excellent, friendly service from start to finish. David, the course tutor, took a genuine interest in our business and the needs of the site in order to tailor the course to our trainers’ specific requirements. Trainers were provided with individual coaching, group exercises and a safe environment in which to test their new-found skills. We are very happy with the service we received and will be using Track Training Services in the future for our ongoing training needs.”

Claire Guy

Wincanton Plc.

April 2008

Stafford Borough Council

"Track Training have recently delivered Mentoring Skills for Stafford Borough Council mentors.  This training was designed to our specifications following detailed discussions and delivered in an extremely professional manner.  The feedback received was excellent and I would have no reservation about using this company again."

Josie Everson - Training Manager

Working in Partnership

Track Training Services were delighted to be offered the chance  to work closely with North Staffordshire Chamber of Commerce to help develop the skills and competencies of local Supervisors and Managers.

The Challenge: How to enable high volumes of learners to gain vital knowledge and skills to add to their confidence and competence in the workplace and achieve a nationally recognised Management Qualification in a short period of time.

The Solution: A partnership between N.S.C.C.I., the Institute of Leadership and Management and Track Training Services. Successful learners gain the I.L.M. Introductory Certificate in Team Leading. Typical contents include: the Role of the Team Leader, Organising Yourself and Your Time, Planning and Organising the Team’s work, Motivating the Team, Effective Communication and Briefing the Team.

Chamber Membership Development Manager, Mark Brammar said : “The learning solution offered to our customers has been very well received – with an extremely high pass rate. We look forward to continued success with the ILM programme.”

finest co-ordinator, Ian McClaughlan commented: “I found the ILM programme to be an excellent mix of the practical elements of management and the thinking behind it. It has been a great boost to my skills and confidence and I can see the benefits at work every day.”

Track Training Services are Specialists in Management Development, Personal Effectiveness and Customer Service. We are currently celebrating 10 years in business.

Track Training Services is a member of finest, the professionals network in North Staffordshire.

Track Training Services got an opportunity to present at the SBEN conference on 'Environment Management Training' recently. This took place at SITECH Training and Conference Centre, SOT on 3rd November 2004. There were some 25 delegates and we all had an excellent and informative day. My specific slots covered Employee Development, Leadership/Team Building and Setting Achievable targets. Despite the impression which may be given from the photo, this is an excellent Team Building/Leadership exercise!

We have continued to add value to SBEN events, with very positive feedback for several years now. 

Groundwork Stoke-on-Trent and the  ‘Young People - First Chance’ Programme.

Groundwork Stoke-on-Trent is part of a Federation of Groundwork Trusts whose aims and objectives are to build sustainable communities through joint environmental action.  Within Stoke-on-Trent, Groundwork seeks to ‘work in partnership to enhance the lives of people living, working and learning in Stoke-on-Trent’.

The purpose of the ‘Young People – First Chance’ programme was to enable young people aged 16-24 from a variety of backgrounds across Stoke-on-Trent, to receive training in the basic requirements of the workplace – including key skills such as IT, Health and Safety and Environmental Awareness.  The scheme has helped raise the skills, confidence and aspirations of dozens of young people across the city, increasing the pool of competent employees within the city.  Each young person was provided with a weekly training allowance over 6 months and a work placement with a local company. 

Track Training Services were invited to become involved in the programme in October of 2002 and our involvement extended until September 2003. Our role was to provide Management Development programmes for appropriate Supervisors/Managers within the host placement organisations in the Stoke-on-Trent area.

This entailed making contact with the decision makers within the host organisations to discuss the benefits and added value to be gained from increasing the competence levels of their Supervisors and Managers. A wide range of workshops was developed to meet the needs of these organisations, which were then delivered at a time and place convenient to all parties.

By the end of the programme Management Development Training had been provided for 14 local organisations, covering 56 training days and including more than 70 delegates.

The following organisations have benefited from the programme:

• Potteries Association for the Blind
• Hillchurch House Nursery.
• British Trust for Conservation Volunteers.
• New Victoria Theatre.
• Holdcroft Group.
• SCFC in the Community.
• Westcroft Nursing Home.
• Greenway Hall GC.
• Clive Durose.
• Ryland Peugeot.
• S-O-T City Cemetries.
• Farmec.
• CD Bramall.

The following topic areas were covered:

• Recruitment and Selection.
• Time Management.
• Assertiveness.
• Effective Leadership and Team Building.
• Coaching Skills for Managers.
• Dealing with Difficult People.
• Appraisal Skills.
• Motivation and Delegation.
• Train The Trainer.
• Effective Project Management.
• Effective Communication Skills.
• Providing Excellent Customer Service.
• Managing Stress.
• Managing Part-Time and Volunteer Staff.

(Further information about the scheme can be obtained from Groundwork Stoke-on-Trent – 01782 411000, www.groundwork.org.uk/stoke)

Tamworth Borough Council

Track Training Services have had excellent links with Tamworth Borough Council for over four years, delivering added value development programmes to both Officers and Elected members

During that period we have assisted with the delivery of Recruitment and Selection workshops, Diversity Training, Best Value reviews, Team Building and Training Needs Analysis.

On  behalf of the Council, we have designed and delivered a two day programme to equip all those involved in the recruitment and selection process with the knowledge, skills and competencies to deliver the Council’s strategy in a fair and objective manner. The programme is seen as obligatory for all those involved in the Recruitment and Selection process.

The essential elements of the training include:

• Job Descriptions and Person Specifications.
• Placing the Advert.
• Shortlisting.
• Review the Application Form.
• Preparing Competencies.
• Preparing to Interview.
• Conducting the Interview.
• Ensuring fairness, equality and adherence to Council guidelines.
• Legal requirements.
• Making a fair and objective decision.
• Other testing methods.
• Follow up and evaluation.

Benefits resulting from the training:

• Consistency of approach.
• Improved quality of questioning and listening skills.
• Greater objectivity of decision making.
• Improved quality of employee.
• Adherence to all legislative requirements.
• More focused training and development.
• Increased likelihood of objectives being achieved.
• Maintenance of image in the marketplace.