Managing Difficult Team  Members

Who should attend:

Managers, Supervisors, Team Leaders who would like to ‘sharpen’ their key processes and skills for handling team members who may exhibit ‘difficult’ or ‘negative’ behaviour.

Learning Objectives:

By the end of the workshop delegates will be able to:

·      Identify and respond appropriately to personal Conflict

·      Identify their preferred style of dealing with Conflict

·      Use a range of practical Tools and Techniques

·      Understand the benefits of being Assertive

·      Achieve their personal and organisational objectives

Contents:

 ·       Recognising symptoms of frustration   and identifying underlying causes of conflict

 ·     Common sense motivational approaches

 ·     Your instinctive response to conflict – its strengths and weaknesses

 ·     Resolving conflict with authority and sensitivity

 ·     Turning destructive conflict into constructive working

 ·     Dealing with difficult personalities

 ·     Long term steps to prevent ’problem employees’

 ·     The basis of using discipline for correcting performance

 ·     The ACAS Code of Conduct

Duration:   One day