Customer Service Programmes

Our typical Customer Service solutions would include some or all of the following:

• Customer Service Training Needs Analysis
• Establishing a Service Culture
• Setting Service Standards
• Service Measurement techniques
• Rewarding Excellent Customer Service
• Developing Staff Induction programmes
• Managing Customer Service
• Service Leadership Skills
• Training Line Managers to be Customer Service Trainers
• Professional Sales Skills
• Handling Awkward Customers
• Management Communication Skills
• Teambuilding Events
• Guiding Skills
• Managing Your Mystery Customer Programme

Each section of our Customer Service offering will be tailored specifically to meet your requirements. For further information please contact us or call Dave Chesters on 01785 823583