Course Title:  Understanding and Managing Staff Performance

Who Should Attend:

Those who manage the day to day performance and outcomes of others. Those who need the skills and techniques to ensure staff perform at the peak of their individual abilities.

Learning Objectives:

By the end of the workshop delegates will be able to :

• Understand the causes of  underachievement.
• Prepare and Conduct a successful Performance Management meeting.
• Understand and practise the Key Performance Management skills.

Contents:

• Delegate and tutor introductions.
• Review of session objectives.
• The session in context.
• Balancing Performance and Satisfaction.
• Identifying causes of Poor Performance.
• Key Steps to conducting an Effective Meeting.
• SMARTER Objectives.
• Managing different types of Performance.
• The Key Interpersonal skills.
• Maintaining Motivation.
• Moving to Agreement.
• Handling Emotions.
• Activities and exercises.
• Personal Action Planning for Improved Workplace Performance.

Duration: One day