Course Title: Managing Conflict

Who Should Attend:

Those required to intervene and manage conflict at any level.

Learning Objectives:

By the end of the programme delegates will be able to:

• Recognise the causes of Personal and organisational conflict.
• Recognise the signs and costs related to conflict.
• Be better able to manage Conflict strategies.

Contents:

• Tutor and delegate introductions.
• Review of objectives/Learning Logs.
• The nature of organisations.
• Potential causes of Personal conflict.
• Potential causes of Organisational conflict.
• Recognising the symptoms.
• Strategies for dealing with conflict.
• Preventing conflict from damaging organisations.
• Potential benefits of conflict.
• Review of delegate issues.
• Action Planning for improved workplace performance.
• Course review and evaluation.

Duration: One day