Course Title: Assertiveness Skills

Who Should Attend:

Those who have to deal with a range of potentially difficult, delicate work place issues and who need to learn and practise the key skills in a safe environment.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Deal firmly and convincingly with others.
• Handle aggression without becoming aggressive.
• Recognise the three basic behavioural options.
• More readily achieve your needs/requirements in a variety of workplace situations.

Contents:

• Tutor and delegate introductions.
• Review of course objectives/Learning Logs.
• Understanding the difference between Assertive, Non-Assertive and Submissive Behaviour.
• Recognising the Behaviours.
• Individual Rights.
• The Advantages of Assertive Behaviour.
• Assertive Techniques:
  -Coping with Put Downs and Criticism.
  -Dealing with Feelings.
  -The XYZ Formula.
  -Handling Aggression.
  -Resolving Conflict.
  -Getting to ‘NO’.
  -Disarming Anger.
• Assertiveness Skills:
  -Questioning/Listening.
  -Giving and Receiving Feedback/Body Language
• Action Planning for Improved Workplace Performance

Duration: One day