Course Title: Communicating with Confidence

Who Should Attend:

Those who communicate with a range of personal/business contacts and who need to do so with confidence and assertion to achieve positive results.

Learning Objectives:

By the end of the course delegates will be able to:

• Communicate effectively with a range of customers.
• Understand the key skills and techniques of effective communication.
• Achieve their Business Objectives.

Contents:

• Tutor and delegate introductions.
• Course objectives/Learning/Logs.
• Who do we communicate with and why?
• The Purpose of Effective Communication.
• The Benefits of Effective Communication.
• Barriers to Effective Communication.
• Questioning Skills.
• Listening Skills.
• Positive Body Language.
• How to be Assertive! That means you!
• “Seek first to understand…….”
• Confidence building exercises.
• Personal Action Planning.

Duration: One/Two days