Course Title: Persuading and Negotiating Skills

Who Should Attend:

Those who may need to negotiate with a wide range of colleagues, customers or clients at all levels. The programme introduces delegates to a wide range of skills and processes to achieve results.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Understand the key processes and skills used by successful negotiators.
• Achieve Win/Win outcomes.
• Plan and prepare professionally for effective outcomes.
• Identify their further development needs in this are.

Contents:

• Tutor and candidate introductions.
• Agreement of Objectives/Learning Logs.
• Define and Understand the term ‘Negotiation’.
• Understand the basic 4 Step Model which leads to successful Negotiations.
• Prepare thoroughly and professionally for any Negotiating situation.
• Understand the need to achieve a ‘Win-Win’ situation.
• Understand the TECHNIQUES used by Effective Negotiators.
• Understand and practise the key SKILLS used by Effective Negotiators.
• Identify strengths and improvement areas as they apply to theirown working environment.
• Take part in practise negotiating sessions and receive feedback.
• Build their confidence in their own skills.
• Produce an Action Plan for implementing the skills used during the Workshop.

Duration: One or two days