Workshop Title: Effective Tele-Sales Techniques.

Who Should Attend:

Staff responsible for making Tele-Sales calls .

Learning Objectives:

By the end of the workshop delegates will be able to:

• Make sales calls with increased confidence and professionalism.
• Use appropriate techniques to ‘win’ the business.
• Communicate effectively with a range of potential customers.
• Exercise the key skills required to achieve positive outcomes.

Contents:

• Tutor and delegate introductions.
• Review of course objectives.
• Making a Positive first impression.
• The 5 ‘P’ Principle.
• Opening the Call.
• Getting past the ‘Gatekeeper’.
• F.A.B.
• Overcoming Objections.
• Closing the Sale.
• Effective Communication – Do’s and Dont’s.
• Using your Vocal skills.
• Effective Listening techniques.
• Questioning skills.
• Note taking.
• Activities/case studies.
• Personal Action Planning.

Duration: One day