Course Title: Giving and Receiving Feedback

Who Should Attend:

Those who need to give feedback to others in a variety of situations, for instance – during appraisals, to enhance performance, to gain commitment. Those who need to gain confidence in this key area of management activity.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Give constructive feedback to others.
• Plan and deliver feedback to gain commitment.
• Manage the emotional side of the interaction.
• Achieve their business objectives.

Contents:

• Tutor and delegate introductions.
• Review of course objectives/Learning Logs.
• WHAT is it and WHY is it important?
• WHERE does it come from and WHY don’t we do it?
• WHO do you give it to?
• WHAT types of feedback are there?
• A Systematic Approach:
   -The Preparation
   -The Giving
   -The Opportunities
   -The Difficulties
• Providing Negative Feedback.
• Receiving Feedback.
• Dealing with anger and emotions.
• Personal Action Planning for Increased Workplace Performance.

Duration: One day