Course Title: Interpersonal Skills

Who Should Attend:

Those with a need to build and maintain effective working relationships at all levels. Effective personal communication paves the way for future successes.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Improve and enhance their relationships with others.
• Gain a greater understanding of their communication styles.
• Practise and develop a range of interpersonal skills.
• Develop their confidence when dealing with others.

Contents:

• Tutor and delegate introductions.
• Review of course objectives/Learning Logs.
• Barriers to Effective Communication.
• Questioning Skills.
• Active Listening.
• Understanding our Body language ( and that of others!).
• Being Assertive.
• Achieving ‘win-win’ situations.
• Giving and receiving constructive feedback.
• Personal SWOT analysis.
• Individual and group exercises to aid transfer of learning.
• Personal Action Planning.

Duration: One day