Course Title: Quality Control and Standard Setting

Who Should Attend:

Those with responsibility for implementing Quality Standards within an organisation.

Learning Objectives:

By the end of the workshop delegates will be able to:

• Identify the need for a Quality service.
• Identify the basics of T.Q.M.
• Review the key skills and processes required.
• Produced an Action Plan to implement Quality into their own organisation.

Contents:

• Tutor and delegate introductions.
• Review of course objectives/Learning Logs.
• Total Quality Management, Quality Assurance, Quality Control – what is it?
• The need for a Quality Service.
• Identifying and meeting Customer Requirements.
• Management’s role.
• The Four Absolutes of T.Q.M.
• The Total Quality Process.
• Quality Assurance – the process.
• Tools, Techniques, Skills.
• Potential Difficulties and strategies to overcome them.
• Maintaining Team commitment.
• National Quality Standards.
• Personal Action Planning.

Duration: One day